To use MyPC to remotely connect to your office computer, you must have the DUO mobile app installed on your mobile phone, as you will be prompted for a Time-based One Time Password (TOTP) when you login to MyPC.  You will be prompted to set this up in DUO, the first time you try to use MyPC for remote-login.

 

If you've used MyPC, but need to reset your TOTP password, please contact the IT Helpdesk.​

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1. ​Most people use WIFI at home to connect to the Internet and for their remote desktop connection.  It is important to keep your home computer and WIFI router up to date, to ensure a stable connection when connecting from home.

2. If you are having issues with your password (i.e. you don't get to the point where you get a login notification on DUO, then try updating your password and unlocking account by going to: https://passwordreset.microsoftonline.com/ 

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Detailed Steps (with screenshots) for connecting via MyPC:

   For PC - here

   For Mac - here

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